Frequently Asked Questions

Do you do insurance work?

Yes. We bill your insurance company direct, so you don’t need to worry about dealing with all the paperwork. All you need to do is tell us your claim number and policy number and we’ll do the rest!

What’s your mobile service area?

We are based in Toowoomba and travel out as far as Crows Nest, Oakey, Greenmount and Gatton.

How long do repairs or replacements take?

We have a 24 hour turnaround policy, which means we try our best to get your vehicle back to you within 24 hours of first contact. In some cases (e.g. we need to manufacture a whole new set of windows) this isn’t possible, but if this happens, we’ll always let you know when we quote.

Are DIY repair kits worth it?

We don’t recommend using DIY kits, as they are only slightly cheaper than getting a professional to do it, and there’s no guarantee that it’s going to look good or last.

DIY jobs gone wrong often result in total replacement being the only option, so it’s better not to risk it.

Why do I need to repair small chips?

Small chips always become bigger. So if you want to save money on a total windscreen replacement, make sure you treat the damage quickly and effectively.

Any damage to your auto glass also weakens it, which is a serious safety concern, and it also affects the general rigidity of your vehicle. In some cases, a damaged windscreen also qualifies as a failure in a roadworthy test.

How can I stop a chip from spreading?

The best way to stop a chip or crack from spreading is to get it repaired ASAP.

But before taking your vehicle for repair, you can try putting a piece of waterproof tape or other adhesive laminate on the outside of the crack to stop water, dirt or grime from getting into the crack and widening it.

Do I need a repair or a replacement?

According to Australian Standards, the maximum repairable area on your windscreen depends on where it is located, and the type of damage that has occurred.

The windscreen is divided into two areas: the Critical Vision Area and the Primary Vision Area.

Please see the diagram below for maximum repairable damage sizes.

Types of windscreen damage

Australian standards specify the maximum repairable damage size, which varies depending on the location and the equipment used to complete the repair.

The windscreen is divided into 2 main areas: faq1

Types of Damage Within CVA Within PVA
crack 25mm 100mm
Star 15mm 30mm
Horseshoe 10mm 25mm
Bullseye 10mm 20mm
Crater 2mm 5mm
Combination As above for each type of damage.